Business Communication: Polishing Your Professional Presence (4th Edition)

Chapter 4

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Businesses require frequent communication between ... more

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Using the "you" perspective constructively ... more

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A business gets an opportunity to create goodwill ... more

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Goodwill is an intangible asset that is central to... more

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Announcements are messages that notify people ... more

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Instructions are a set of responsibilities that an... more

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Texting has taken place for both informal and ... more

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A "thank you" message expresses appreciation when ... more

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"FYI"  or "for your information" messages are ... more

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Email and the telephone are two of the most ... more

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ACE communication process stands for analyzing, ... more

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Routine messages are usually brief and straight ... more

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When someone's address is added to the BCC line of... more

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Documenting a phone conversation can be useful in ... more

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Making a request in person is better when compared... more

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An organization is always at the risk of losing an... more

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As the 3 W's are already decided - i.e., WHO is ... more

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After an interview has taken place, in all ... more

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Some of the reasons why goodwill should be build ... more

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It is important to create goodwill as it exhibits ... more

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A sample email is as follows: Subject : Refund ... more

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This communication is ineffective since it ... more

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When a person does not understand an instruction ... more

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Announcement draft Dear all company CK parents and... more

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Protocol for Job Fair Booth Volunteers -Greet the ... more

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Dear AS, Thank you for your kind comments and your... more

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Dear M, It's your retirement and I am falling ... more

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Dear individual J, Please let me step into your ... more

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The following important points can be used to ... more

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Dear Supervisor,The monthly routine announcements ... more

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Subject: Workshop  Dear Person K, Person TK of ... more

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A memo to the employees could be written as ... more

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Email Subject: Website Fees Dear Individual K I ... more

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Subject: Meeting to discuss the plan for the ... more

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Email Subject: Congratulations and Sympathies  ... more

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Email Subject: Collaboration Requested Hi ... more

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To All: You are informed that the employee parking... more

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All countries have their own way of verbal and non... more

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One can begin with searching for a company’s ... more

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Email Subject - Analyzing Goodwill in companies' ... more

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Email Subject: Company A complaint response to ... more

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Lydia: Hey. Don't forget to include the original ... more

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Prepositions - For, after, atCoordinating ... more

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Some of the possible negative outcomes of not ... more

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A complaint from a customer is like a hidden ... more

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